Confidentiality and security are of the utmost importance to TIAMA and we strive to ensure that our technical and organizational measures in place respect your data protection rights.

This Privacy Policy describes our rules regarding the management, processing and storage of personal data submitted as part of our services. The term “personal data” means information relating to a natural person identified or who can be identified …


By subscribing to our services or by filling out a contact form on our website http://www.tiama.com you agree and agree that TIAMA may collect, process, store and / or use the personal data submitted in accordance with the rules set out below. after.

By giving us your consent, you also retain the right of rectification, the right to be forgotten and / or the right to the deletion of your personal data.

Personal data collected

Personal data is collected on our site by TIAMA, a SAS registered with the RCS of Lyon under the number 421 188 418 and whose head office is located at 1, chemin des plattes, 69390 Vourles.

The delegated external data processing manager (customer / supplier experience) is entrusted to Jérôme Corman: j.corman@tiama.com

The delegated manager of data processing of candidates and collaborators (user experience) is entrusted to Isabelle Renaud: i.renaud@tiama.com

CNIL declaration

You retain the right to file a complaint for breach of data protection with the supervisory authority www.cnil.fr

For which purposes and on which legal basis do we use your personal data?

We collect the personal data of our employees, candidates, suppliers, business contacts and site users.

We will always try to give you appropriate advice on the type of data that will be collected and how it will be used. Whatever happens, we will only process the data if we consider it fair and legitimate to do so.

Will we share your personal data with third parties?

We may transfer personal data to our service providers, professional advisors, public and governmental authorities or third parties in connection with a (potential) corporate or commercial transaction. Such third parties may be located in other countries. Before we do so, we shall take the necessary steps to ensure that your personal data will be given adequate protection as required by relevant data privacy laws and TIAMA’s internal policies.

Unless you are otherwise notified, any transfers of your personal data from within the European Economic Area (EEA) to third parties outside the EEA will be based on an adequacy decision or are governed by the standard contractual clauses (a copy of which can be obtained through the contact information included below). Any other non-EEA related transfers of your personal data, will take place in accordance with the appropriate international data transfer mechanisms and standards.

What about sensitive data ?

We do not generally seek to collect sensitive data (also known as special categories) through this site or otherwise. In the limited cases where we do seek to collect such data, we will do this in accordance with data privacy law requirements and/or ask for your consent.

The term “sensitive data” refers to the various categories of personal data identified by data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent from you. These categories include racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union, physical or mental health, biometric or genetic data, sexual life or orientation, or criminal convictions and offences (including information about suspected criminal activities).

What is the nature of the collected data?

TIAMA collects personal data at its website in three ways and processes the following information:

  •  Information you provide when you access the “contact us”. This includes last name, first name, your email, your company, the address of your company, your customer status, supplier or motivated-applicant as well as a free zone “message”.
  • Information you provide by completing the form on our website for your motivated application (“careers” page). This includes last name, first name, your diplomas, the languages ​​spoken and the subject of your application as well as a free zone “message”, and 2 attachments: your CV and your cover letter. The pages collecting this type of data will inform you about the reason for collecting and processing this information. Providing this information remains at your discretion.
  • Information you provide to receive our news-letter: civil status, email address, company, appellation glassware, function, address and a free zone “message”.

In case you contact us directly, we reserve the right to keep a record of this correspondence.

Our website collects information about your computer, including (if applicable) your IP address, operating system, and browser, administration system, to filter information, check user domains, and report statistical.

The details of your visits to our website: the pages you visit and the information you search for or download, including, but not limited to, the number of your connections, location data, weblogs and other communication data. When this information concerns you or is likely to identify you, we will treat it as “personal data”.

How do we use personal data that we collect from our websites?

We use personal data for the purposes described above, as well as to provide you with information you request, process online job applications, and for other purposes which we would describe to you at the point where it is collected.

For example:

  • To fulfill your requests for white papers, articles, newsletters or other content.
  • For surveys or research questionnaires.
  • To personalize your experience at our website.
  • To contact you for marketing purposes where you have agreed to this.
  • Answer your requests for information and give you advice
  • Provide you with relevant personalized offers and information
  • Evaluate the effectiveness of our offers and emailing campaigns
  • Minimize an identified risk for the Data
  • Protect against possible fraudulent actions

We analyze your IP and browser information to determine what is most effective about our website, to help us identify ways to improve it and make it more effective. Please see the cookies section  for more information.

Data recipients

The Data collected on the Website is intended for TIAMA and may be transmitted to the subcontracting companies to which TIAMA may call in the performance of its services and to the extent necessary for the accomplishment of the tasks entrusted to them.

TIAMA ensures that its staff and subcontractors comply with the applicable regulations on personal data and this privacy policy. TIAMA requires subcontractors and staff to pay special attention to the confidentiality and security of the Data.

Third parties may exceptionally have access to your Data including the administrative and judicial authorities. Barring legal prohibition, TIAMA will inform you as soon as possible.

Thus, unless you make a prior order or agreement on your part or a legal or contractual obligation incumbent on TIAMA, TIAMA never transmits your Data to third parties for a purpose other than that for which your initial consent was obtained.


If you use our online application forms, TIAMA collects the personal data you submit on the site and uses it for recruitment purposes. We may also use cookies, other targeting technologies and the same technologies to conduct Marketing actions (including our Customer Relationship Management (“CRM”) databases, targeted emails and the combination and analysis of data) to provide candidates with personalized access to the site, send relevant information on opportunities and careers at TIAMA and analyze the effectiveness of our recruitment efforts and resources. Additional information on how your data will be used by TIAMA during the recruitment process will be provided as part of the recruitment process.


Below, our use of personal data for commercial purposes:

Marketing Data Sources

Most of the personal data we collect and used for marketing purposes relates to employees of our customers or other companies with which we have a business relationship. We may also obtain contact information from public sources, including content posted on social media, to establish a first contact with a person within a current or potential client company.

Targeting email

We send advertising emails to employees of our customers or other companies with whom we want to develop or maintain a business relationship. Our targeting emails typically include web beacons, cookies and similar technologies that let us know if the mails are being read or deleted and if the links have been clicked. When you click on a link in an advertising email that you receive from TIAMA, we record via a cookie the pages of our websites you visit and the content you download, even if you are not registered to or connected to our site.

TIAMA’s targeting emails may include additional information about the processing of your personal data when required by applicable laws.

Databases Customer Relationship Management

Like all large companies, TIAMA uses a Customer Relationship Management (“CRM”) database to manage and track its marketing efforts. Our Customer Relationship Management (“CRM”) databases include personal data belonging to persons employed by our clients or other partners with whom we have a business relationship or with whom we wish to develop a business relationship. . Personal data used for these purposes includes business information necessary for the development of a business relationship such as: contact data, publicly available information (eg Board of Directors, published articles, press releases, public messages published for commercial purposes, on social networks the responses to targeted emails (including the web activity relating to the links followed in our e-mails), the activity of users registered on our website, our online catalogs our webshops and other information recorded by TIAMA staff based on interactions with our customers and partners If you wish to be removed from our Customer Relationship Management (“CRM”) databases, please use the “Contact Us” form.

The combination and analysis of data

As explained above, we may combine data from the public domain and data generated by our various interactions with you (personal contacts, e-mail or website, including information collected on our various sites such as our career pages and our corporate sites, as well as the information collected when you register or connect to our sites, or when you connect to our sites using your social network credentials (such as LinkedIn and Xing)). This data is combined to better evaluate your experience with TIAMA and to perform the other tasks described in our privacy policy.

Your rights regarding collection by TIAMA marketing

You may exercise your right to refuse to receive our marketing communications by ticking certain boxes on the forms we use to collect your personal data, or by using the opt-out mechanisms in the emails we send you. You may also exercise the right to discontinue marketing communications addressed to you or you may also choose to delete your data in our Customer Relationship Management (“CRM”) databases at any time by using our form ” Contact us » In such cases, we will retain the minimum personal data indicating that you have chosen not to be contacted again.


In accordance with the Data Protection Act of 6 January 1978 as amended, and the General European Data Protection Regulation 2016/679 (GDPR), you have the rights of access, rectification, forgetting and deletion of personal data about you that you can exercise by sending us a message to the address dpo@tiama.com or by using the form “contact us”

The response to the exercise of all these rights is subject to the transmission to TIAMA of the copy of an identification document.

TIAMA undertakes to consider the exercise of your rights as soon as possible except in cases where the law or a legitimate reason requires TIAMA to keep some of your Data.

In accordance with article 40-1 new of the law of January 6th, 1978, you can define and transmit to TIAMA the directives relating to your Data which you wish to apply to your death. You can send your instructions by e-mail to dpo@tiama.com

In the event of an unsatisfactory answer, you have the option of entering the CNIL.


TIAMA collects your personal data for the purposes of fulfilling its contractual obligations as well as information on how and how often we use our services and we keep this data in active databases, log files or other types of files as long as you use our services, and in accordance with the regulations in force.

Nevertheless, TIAMA does not undertake to store these data indefinitely. You can access some of them as long as you have an active account and for a variable duration depending on the type of data and the plan subscribed (statistics on your account, content of your emails, list of contacts …) . The data may be deleted at any time during the active use of your account, in accordance with the provisions set out above.


The hosting servers on which TIAMA processes and stores the databases are located within the European Union (in France). Any further transfer of your personal data outside the European Union will be in accordance with the appropriate international data transfer mechanisms and standards.


TIAMA attaches the utmost importance to the security and integrity of the Data being Processed on the Site. Also TIAMA aims to always keep your Data in the most secure way and only for the time necessary to achieve the purpose pursued by the Processing.

In accordance with the provisions of the RGPD, TIAMA undertakes to implement, both at the time of the determination of the means of the Treatment and at the time of the Processing itself, the appropriate technical and organizational measures to guarantee a level of security adapted to the risk. .

TIAMA puts in place ways to ensure the ongoing confidentiality, integrity, availability and resilience of Treatment systems and services.

In the event of a technical or physical incident relating to the Data, TIAMA will endeavor to restore to the extent possible the availability and access of the Data within an appropriate period of time.

TIAMA regularly tests its processes in the event of a technical or physical incident in order to guarantee and maintain a level of reactivity and optimum efficiency.

However, given the structure of the Internet and the networks, TIAMA can not commit itself to a security of result obligation. In case of detection of a security breach likely to create a high risk for your rights and freedoms, TIAMA undertakes to inform you as soon as possible and to take as far as possible, the best means to neutralize the situation. intrusion and minimize the impacts.


TIAMA reserves the right to modify this privacy policy at any time, in particular in application of the laws and regulations in force. Changes will be notified via the Site or by email.


Please, visit our contact page at https://www.tiama.com/contacts if you have questions, if you do not wish to receive commercial communications, if you wish to have your personal data deleted from our CRM database or you can directly contact the Data Protection Officer by email at dpo@tiama.com or by mail at:

TIAMA, for the attention of the Data Protection Officer,

215 Chemin du Grand Revoyet
69230 Saint-Genis-Laval